In the first instance, contact the Seller to advise them you wish to return the product:
- Signing in to your account, clicking ‘login/register‘ at the top right of the page on desktop or at the top of the open menu on mobile, clicking ‘orders’ within this menu. Select the order you want to cancel by clicking the ‘view order’ button to the right of the order, the sellers contact details can be found beneath the order delivery and shipping addresses; OR
- Going to our ‘order cancel request form’ and requesting Ingenious Gifts team request this for you. Due to opening hours and volume, this could cause a delay.
DO NOT destroy or discard the product and, where relevant any packaging, (even if it is faulty), before you have discussed the return with the Seller to ensure it won’t affect the refund which you may be entitled to.
If the item has already been dispatched or you have already received the item, confirm the return address with the Seller and send it back direct to them within the 14 days of letting them know that you want to return the product, (we suggest you use a signed-for delivery service, so you have proof of postage). In most circumstances, you will be liable for the cost of returning the package.
Please do not return any products to Ingenious Gifts.
As the Sellers payment agent, we’ll process the refund directly to your payment card, in no more than:
- 14 days after the day the product is received by the Seller; or
- if earlier, 14 days after the date you provide evidence that you have returned the product to the seller; or
- if there were no goods supplied, 14 days after the day on which you informed the seller or us about your decision to cancel your order.
You are liable for any diminished value to the product as a result of handling it in any way other than what is deemed necessary to establish the nature, characteristics and functioning of it, (this also includes, when the product is in transit back to the Seller).
If the order hasn’t been dispatched, please refer to How do I cancel my order?