Managing orders

Navigate to – Dashboard → Manage Orders

As a seller, you will receive a notification email for every order placed. You will be able to view a list of all orders, manage order-status, keep a note for customers and much more. Below is a quick navigation to what’s outlined in this topic. There will also be a must-do section in order to keep your customers notified throughout the order process.

Order Notifications

Both the seller and customer will receive an no-reply email notification instantly with details of the order.

Order Listings

Navigate to – Dashboard → Manage Orders

From the manage orders page, sellers can view a full list of all their orders, view each order, check order status and also print out packing slips and invoices.

You can filter the orders by Date. Besides that, you can also export the order list as a .CSV format.

Order Status

You can view and process order status from the order listing. You can also quickly complete the order from the actions on the right of your order listing. For more order management options, select ‘view order’.

Order Notes

Notes can be added to an order and set for customer or private. For customer note, the customer will get an e-mail notification for every note added. And for the private note, you the seller will get the e-mail notification.

General Details

In this section, you will be able to view the order status, order date, earning amount from a specific order, customer id, email, phone number, customer IP etc.

Shipment Tracking

You can track the shipment of the product that you are selling. Navigate to your Seller Dashboard → Orders → Click on the order you want to add shipment tracking. At the bottom of the Order, you will find a button titled ‘Tracking Number’.

A new window will pop with three options. You can provide shipping provider name or URL, Tracking number and Date shipped. After providing the information, click on the Add Tracking Details button.

The order details will be updated and a new order note will be added containing the tracking details.

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